EXPERIENCE

Quality Exam Sr. Associate | Xome

Analyze, Design, Develop, Test, and maintain rules for automated document quality review system
Defined the Scope of testing for User Acceptance Testing.
Develop QA Plans and Test Plans to establish processes and procedures for UAT.
Work with key business stakeholders to document and validate business objectives and requirements
Prior positions

Sr. Rules Specialist /Special Teams /Quality Control Underwriter / Quality Control Analyst

Personal Banker

Home Equity Sales Specialist

JPMorgan Chase

Registered Representative 
Sale of bank products, services, mortgages, home loans, equity lines and loan closer.
Sales and Underwriting of home loans with approval authority up to $250,000.  Exceeded goal of $4million per month bookings. Underwriter with a quality and accuracy above 95%.

Sr. Corporate Account Manager

Federal Express Corp

Responsible for sales, retention, and contract negotiations of major accounts. Consulted and implemented computer automated logistics systems. Increased account base from 91% domestic to 109% domestic and 75% international to 102% international.

Promotions:

Sr. International Development Executive

Strategic Account Executive / Account Executive

Sales Executive Sales Representative 

Sales Assistant /Courier

Reference

Eric pays close attention to changing circumstances and adapts to them without assistance from other team members. Eric is flexible and open-minded. He states his opinions freely but is willing to change his mind in response to new ideas. When faced with a problem, Eric is not content with letting it linger. He immediately begins to assess the contributing factors and develop possible options to resolve or improve the situation. He evaluates the degree to which each option addresses the contributing factors and the impact of the option should it be implemented. Once he has found the optimal solution, he is quick to inform others, as needed, and put the action steps in place.